Privacy Policy

This Privacy Policy explains how Shana Adams Lashes (“we”, “us” or “our”) collects, uses and protects your personal data when you use this website or contact us.

Who we are

Data Controller: Shana Adams Lashes
Location: Portslade, East Sussex (BN41)
Phone: +44 7725 943632

What information we collect

• Contact details (e.g. name, email, phone) when you submit a form or request a booking.
• Booking information (e.g. requested service, date/time, notes you provide).
• Messages you send to us (e.g. enquiries or follow-ups).
• Technical data (e.g. pages viewed, device/browser info) only if you consent to analytics cookies.

How we use your information

• To respond to your enquiry or message.
• To arrange and manage appointments, including confirmations and reminders.
• To provide the service you request and keep appropriate records.
• To improve the website (only if you consent to analytics).

Our legal bases

• Contract — where you request a booking or service.
• Legitimate interests — to respond to enquiries and run the business efficiently.
• Consent — for non-essential cookies (e.g. analytics/marketing) where used.
• Legal obligation — where we must keep records for tax or regulatory reasons.

Booking and form providers

We use embedded booking/forms that may be provided by third-party platforms (for example, LeadConnector/GoHighLevel). When you submit a form or booking request, your information is processed through those services so we can manage your request.

Cookies

We use essential cookies to make the site work. We may also use optional cookies (such as analytics) if you consent. For details, see our Cookie Policy.

How long we keep your data

• Enquiries: typically up to 12 months unless further contact is needed.
• Booking records: typically up to 6 years for business/tax record-keeping where required.
• Analytics data: per provider settings and only when consent is given.

Your rights

You have rights under UK GDPR, including:

• Access to your data
• Correction of inaccurate data
• Erasure (in certain circumstances)
• Restriction or objection to processing
• Data portability (in certain circumstances)
• Withdrawal of consent (where processing is based on consent)

How to make a request

To exercise your rights, contact us via phone on +44 7725 943632 or via the website contact form. We may need to verify your identity.

Security

We take reasonable measures to protect your information. However, no website can be 100% secure. Please avoid sending sensitive information in the free-text message box unless necessary.

Complaints

If you’re unhappy with how your data is handled, you can complain to the UK Information Commissioner’s Office (ICO).